Privacy Policy - Muse Helper

This privacy policy sets out how Muse Website Design uses and protects any information that you give when you use this website.


Muse Website Design, trading as Muse Helper, is committed to protecting your privacy and security. This policy explains how and why we use your personal data and to make sure you remain informed and in control of your information.

Muse Website Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

From the 5th of May 2018, Muse Helper will ask anyone wanting to download free information or wanting more information about our paid services to give informed consent that we can email you with relevant information. This means you’ll have the choice as to whether you want to receive updates about our services and other website related updates.

You can also decide:

  • To stop receiving communications from us
  • To update information
  • To have your information removed from our systems
  • To request a summary of what information we hold on you

We are also committed to keeping you informed in the unlikely event of a data breach.

We also promise that:

  • We will not keep information for longer than ‘absolutely necessary’
  • That we hold a regular review of all data we process
  • That will we never sell your personal data
  • That we will only ever share data with organisations we work with where necessary and if its privacy and security are guaranteed.
  • That we will supply you with a record of the information held on request.

You can decide not to receive communications or change how we contact you at any time.

Address any concerns or questions to:

Colette Kelly, Owner

Email -

By writing to Muse Helper, 20 Shadewood Crescent Warrington WA4 2SN United Kingdom

Telephoning 07887968179 (Lines open 9am – 5pm, Mon – Fri)


Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Muse Website Design trading as Muse Helper - data controller number A8289210.


Personal data you provide

We collect data you provide to us. This includes information you give when you contact us directly, sign up for updates, download free resources or placing an order with us. For example:

  • personal details (name, email, address, telephone etc.) when you download any resources from
  • financial information (payment information such as credit/debit card. Please see section 8 for more information on payment security); and
  • details of your interests and preferences (such as which of our free resources you access)

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you download any information or purchase a service as a gift for someone, your details will be recorded (as will the recipients) and your relationship to that person will be recorded.

Information we generate

We conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our work we may be able to build a profile which helps us decide which of our communications are likely to interest you.

Section 7 (Research and profiling) contains more information about how we use information for profiling and targeted advertising.

Information from third parties

We sometimes receive personal data about individuals from third parties. For example, if we are partnering with another organisation (e.g. you provide your information to another organisation we’re collaborating with on a joint venture). Also, as explained in Section 11 (Cookies and links to other sites), we may use third parties to help us conduct research and analysis on personal data (and this can result in new personal data being created).

We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.


We only ever use your personal data with your consent, or where it is necessary in order to:

  • enter into, or perform, a contract with you;
  • comply with a legal duty;
  • protect your vital interests;
  • for our own (or a third party’s) lawful interests, provided your rights don’t override the these.

In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes):


We use personal data to communicate with people, to promote Muse Helper. This includes keeping you up to date with our news, updates, campaigns.

For further information on this, please see Section 6 (Marketing).


We use personal data for administrative purposes (i.e. to carry on our business activities). This includes:

  • performing our obligations under membership contracts;
  • fulfilling orders for goods or services (whether placed online,) helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).

Internal research and analysis

We carry out research and analysis on our supporters, and customers to determine the success of campaigns and better understand behaviour and responses and identify patterns and trends.

This helps inform our approach towards understanding what and make Muse Helper a more effective company. Understanding our customers, their interests and what they care about also helps us provide a better experience (e.g. through more relevant communications).

Research and profiling

We evaluate, categorise and profile personal data in order to tailor materials, services and communications (including targeted advertising) and prevent unwanted material from filling up your inbox. This also helps us understand our supporters, improve our organisation and carry out research. Further information on profiling can be found in Section 7 (Research and profiling).


We will never sell your personal data. If you have opted-in to marketing, we may contact you with information about our partners, or third-party products and services, but these communications will always come from Muse Helper and are usually incorporated into our own marketing materials (e.g. advertisements or newsletters).

We may share personal data with subcontractors or suppliers who provide us with services.

For example, if you order something from Muse Helper, your name and address will be shared with the delivery company. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.

Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another organisation). We’ll only share information when necessary and we’ll make sure to notify you first.


From 5th May 2018, Muse Helper will ask its supporters to “opt-in” for most communications. This includes all our marketing communications (the term marketing is broadly defined and, for instance, covers information about Muse Helper).

This means you’ll have the choice as to whether you want to receive these messages

You can decide not to receive communications or change how we contact you at any time. If you wish to do, so please contact:

Colette Kelly, Owner

Email -

By writing to Muse Helper, 20 Shadewood Crescent Warrington WA4 2SN United Kingdom

Telephoning 07887968179 (Lines open 9am – 5pm, Mon – Fri)

What does ‘marketing’ mean?

Marketing does not just mean offering things or services for sale, but also includes news and information about:

  • our organisation and its business activities
  • our role in bringing relevant information about websites, search engines and all relevant information that has an impact on the services we provide and offer
  • benefits and offers.
  • Working with us
  • products, services and offers (our own, and those of third parties which may interest you)

When you receive a communication, we may collect information about you respond to or interact with that communication, and this may affect how we communicate with you in future.


A newsletter is provided as a benefit of subscribers. We send these out to all our subscribers (unless you specifically ask us not to) and you can choose to unsubscribe from general marketing communications without giving up your subscription to the newsletter.


This section explains how and why we use personal data to build profiles which enable us to understand our supporters, improve our relationship with them, and provide a better supporter experience.

Analysis and grouping

We analyse our support to determine common characteristics and preferences. We do this by assessing various types of information including behaviour (e.g. previous responses) or demographic information (e.g. age or location).

By grouping people together on the basis of common characteristics, we can ensure that group is provided with communications, products, and information which is most important to them. This helps prevent your inbox from filling up, and also means we aren’t wasting resources on contacting people with information which isn’t relevant to them.

Profiling to help us understand our supporters

We profile individuals who opt in through our site and our membership services in terms of:

  • How often they open emails from us
  • How they respond to email correspondence
  • Length of engagement with paid services such as website hosting or any other paid product.

We collect information on preferences and interests (e.g. which types of website services you are interested in, what related services you are interested in) so that we know what material you are mostly likely going to find useful.

Anonymised data

We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as recruiting new supporters, or to identify trends or patterns within our existing supporter base.  This information helps inform our actions and improve our campaigns, products/services and materials


We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

Payment security

All electronic Muse Helper forms that request financial data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.

If you use a credit card to purchase a membership or purchase something on-line, we will pass your credit card details securely to our Merchant Service  Worldpay - see their privacy policy here -

Muse Helper will never store your card details on any of our internal computer or network systems.

Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.


Where we store information

Muse Helper’s operations are based in the UK and we store our data within the European Union. Some organisations which provide services to us may transfer personal data outside of the EEA, but we’ll only allow them to do if your data is adequately protected.

For example, some of our systems use Infusionsoft. As a US-based company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected (Infusionsoft is certified under the USA’s Privacy Shield scheme).

We also use Lead Pages - see their privacy policy here

How long we store information

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information.


We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
  • the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
  • the right to have inaccurate data rectified;
  • the right to object to your data being used for marketing or profiling; and
  • where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you would like further information on your rights or wish to exercise them, please write to Colette Kelly at Muse Helper, 20 Shadewood Crescent Warrington WA4 2SN.

We can provide you with a template subject access form which includes guidance on how to make your request (and will help us respond more quickly). Please contact us for a copy of this.


You can complain to Muse Helper directly by contacting our data protection officer using the details set out above. If wish to make a complaint (which does not directly relate to your data protection and privacy rights), you can do so in accordance with our organisation's complaints policy.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at



Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online). Further information can be found in our Cookies Policy at Cookie Policy.

Links to other sites

Our website contains hyperlinks to many other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working by using the 'Contact us' link at the top of the page).

If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by Muse Helper’s Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with Muse Helper.


We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.

This Privacy Policy was last updated on the 24th of May 2018

Next Audit Cycle November 2018


If you are dissatisfied with any electronic product purchase made from Muse Website Design, you have 60 days to request a full refund.

Website designs are subject to milestone payments as agreed at the beginning of the project. If you are dissatisfied, the project may be cancelled at any of the milestones and that milestone need not be paid. Approved milestones are not refundable.

For any recurring payment, the customer can terminate the service at any time. Cancelation must be made by email to

When a refund is requested for an electronic download product within the 60-day period, the customer’s access to the product will be suspended and  the full purchase amount will be refunded to the customer.